Brought my new 2017 Class C RV to be serviced here. Granted there were a lot of problems with it.
A lot of little stuff a few big stuff. Was told it would take a little over a month to be repaired. Almost five...5...months later (10 days shy of five months) the RV is FINALLY ready to be picked up. I made reservations to leave that day to head to Colorado to visit my family for Thanksgiving.
I had reservations at Thousand Trails in Wildwood to spend the first night after picking up the RV. I rented a car and drove from Orlando to Tampa and arrived around 10:45 a.m. So excited to get the RV back. The plan was to drive it back to Orlando, pack it up, and FINALLY head out to Wildwood, then to Crater Diamond Nation park, and over to Colorado.
I asked for my service rep. Front desk said I already have your papers. Go ahead and sign and I'll have your RV brought to the front. After about 15 minutes the RV was out front.
Couldn't wait to get back into my new RV. As soon as I open the door it looked like someone threw a can of coke on the inside of my door. There were spiders all over inside by the steps. I step up and find more spiders and webs in the bunk area.
I open the oven and OMG it was like a freaking sandstorm had blown through. It was covered in sawdust. The floor was filthy. I open the bathroom door and I about lost it.
It was like arachnophobia was filmed in here. There were spider webs all over the bathroom, into my bath towels. There were suppose to fix the toilet. There were parts of the toilet laying on the ground.
They were supposed to fix the speakers. The speakers were never fixed. I told the tech I used a multi meter...they don't work. He informed me that a multimedia doesn't work on speakers.
I said Forest River told me to use one. He said they were wrong. After going home I Googled and found that HE...the tech was wrong. They were supposed to paint the coach.
There were chips in the paint. The window that was blowing out was supposed to be fixed was never fixed. I said I was leaving today for Colorado. So they taped it with masking tape so the window wouldn't blow out.
First...how safe is that. Second, it looks horrible and so embarrassing driving a brand new 2017 Forest River Mercedes Benz RV with masking tape holding your window shut (see pictures). The service manager comes out and said I don't want you to cancel your reservation you should still be able to make it. This was at 2 pm.
Um HELLO!!!! The coach is filthy! It's infested with spiders and ants. I have to go home clean it (which will take hours not to mention I'm having that *** thing fumigated (days))...pack it.
No way was I gonna make my reservation. Also...heres the thing. When I give someone something, I expect it to be returned to me the same way I gave it to them. NOT INFESTED with SPIDERS!!!
and filthy! And when I bring it to someone to have fixed I expected it to be returned to me the way I brought it and BETTER...FIXED!!!! I deep cleaned that coach before bringing it and dropping it off to LazyDays. It's my baby that I seem never to be able to use.
And guess what??? You know what the service manager said to me? He said..."It's Florida, we have spiders." I refused to take service of it and left it there. I'm now going to be missing another huge trip, the money I'm out of, the time I took cleaning my house, packing my house up, and time driving to Tampa and back, the rental car....goes on and on.
With NO COMPENSATION OFFERED. And they put on there site free soda, coffee, water. The entire time going in and out trying to get people out to look and fix my coach, not one person offered me or my dogs' water, soda, NOTHING! Let's hope they get on the ball this time!
And what really *** me off the most. I packed my entire house up because when I returned from our Christmas trip to see my mom & brother I was getting a Pod to move to Colorado.
All my stuff is in boxes & I have no clue where my coffee maker is. I'm grumpy now wait till I don't have my coffee tomorrow!
Product or Service Mentioned: Lazydays Rv Center Rv Repair.
Reason of review: Bad quality.
Monetary Loss: $75000.
Preferred solution: Reimbursement for my lost trips and out of pocket expenses. AND! have the coach fumigated!!!.