Lazydays Rv Center - New Used Coach Gone really Bad!
Look, I know that part of this is my fault as I bought a $240,000 used RV from these people with just their word that is was a 9 out of 10 in condition. I had the RV delivered at my cost 1600 miles away. Before the purchase I had the salesman walk the RV with his phone on the line with me and asked specific questions regarding the condition of this RV. He said it was in excellent condition and not a scratch in it! The interior was in "Excellent Condition". I also spoke with the sales manager regarding the condition and said I didn't want to deal with an issue. He assured me I would love it!
Well the Coach shows up and its a mess. Maybe a 6 out of 10? Cracked tile on the floor in the interior not one maybe 6 or so, Peeling wall paper in the bedroom slide, Very noticeable even looks like soft wood/wall behind it, Dash Board is peeling away from the base, the interior was filthy dirty! My wife was grossed out., The bed assist strut is broken off the wood in the bed box. Cabinets had Cracked wood at the controls for lights (switches). And the ornamental ceiling was warped and hanging down on one end.
Wait! There is More that was just on the inside. There was stress cracks in front of the steps to get in it. The trim around the steps looked like they had been kicked many times( dented ). There was body damage and cracks around the rear battery compartment and the kicker is that the roof was separating from the sidewall of the coach. The coach had overspray from a paint repair of some sort all over it.
I Called the salesman and the sales manager the next day. It was delivered in the dark. And told him this was not the Coach for me. I wanted to unwind the deal and have them keep my trade on consignment. I offered to return the Coach back to the at my cost. They said no but they would fix the issues. Folks there is no way this coach could be fixed to my satisfaction. It was a mess. The pictures taken of the inside deliberately omitted the defects! I just wanted out of this.
There is a better end to this story no thanks to the Arizona store! I again spoke with the manager and offered to purchase a new coach if they would just give me what I paid for it towards a new coach. They immediately turned me to the Florida store where I had purchased a coach previously and was very happy with there service and the used coach I purchased a 2009 Monaco Dynasty.
The Florida store contacted me and began negotiations like I had owned this coach for years.... it was to be handled as a trade in not an unwind. In the end I purchased a 2014 Tiffin Allegro Bus! Nice Coach and it got to my house beautifully.
I lost Money on the Coach I traded in and had to Pay MSRP for the Coach I purchased. A lot of this is my Fault as I have a thing about trust. Now I got to say the boys in Florida are Awesome and did everything they said they would and described both coaches I purchased from them perfectly. But the deal in the end was Horrible. I lost equity big time. Oops!
BUYER BEWARE OF THE BOYS IN ARIZONA AND MAYBE ITS A CORPERATE CULTURE BUT I WILL SAY THIS COULD HAVE BEEN A GLOWING REVIEW WITH JUST A FEW TWEEKS IN THE CUSTOMER TREATMENT AND COMPLAINT RESOLUTION PROCESS.
In the end we think we will be happy with our new Tiffin Allegro Bus but the Lazy Days emblem on the coach will raise some interesting conversation in the campgrounds I visit.
Reviewer is in unhappy mood. gmac2015 stated that there is a room for improvement of no thank you. Please immediately contact the author of this review to discuss damaged or defective of used rv and associated monetary loss in the amount of $60000. Lazydays Rv Center needs to offer any options to resolve the issue according to poster's claims.
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