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TERRIBLE/"WORSTSALES/SERVICE,IN GENERALTHE WORST CUSTOMER SERVICE KNOWN TO MANKIND

To: Ms. Linda Stephens, Vice President of Customer Experience, Tampa Bay Lazydays, Tampa, FL. My name is Diane Horn Kidd,931-691-**** I am a 70 yr. old Senior, honest woman, and here is my Lazydays, Tampa FL, Horror Story involving your company. I PURCHASED A 2017 THOR...
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ID
#3881261 Review #3881261 is a subjective opinion of poster.
Location
Louisville, Kentucky
Pros
  • Sales team in the lazydays tampa accessory store onsite
  • Lots of stores in various locations with lots of rv choices
Cons
  • Not just poor service but no service
Loss
$100000
Preferred solution
Full refund

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New Reviewer

VERY POOR CUSTOMER SERVICE AND NOWHERE TO GET ANY HELP

Lazydays RV Center - VERY POOR CUSTOMER SERVICE AND NOWHERE TO GET ANY HELP
WE PURCHASED A 2015 CRUISER VIEWFINDER TRAVEL TRAILER AT END OF JUNE 2022 PAYING FOR AND SIGNING FROM TENN WHERE WE LIVE, BUT FOR A MEDICAL VISIT TO ARIZONA, WHERE THE TRAILER WAS..IT WAS REPRESENTED AS CLEAN, WELL CARED FOR AND IN GREAT WORKING CONDITION..WE GET TO...
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ID
#4049045 Review #4049045 is a subjective opinion of poster.
Location
Mesa, Arizona
Cons
  • No response after many efforts to resolve
Preferred solution
FULL REFUND OR CONSIGNMENT FOR THE PURCHASE PRICE WITH ASSURANCE OF SALES ATTENTION
New Reviewer

Terrible service on new rv

Unit has had multiple problems . Was not checked out before purchasing. Now, after two months and still unable to travel,Lazydays tells me to wait two another two months to fix this problem. Never ,never buy anything from this company!

User's recommendation: Stay far away!

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ID
#3991347 Review #3991347 is a subjective opinion of poster.
Location
Gadsden, Alabama

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New Reviewer

Refused to fix warranty problems

Bought a 7 yr old Roadtrek class B from them. They said I would have a 30 day warranty. After a week the solar Don't buy from themdonelectrical system failed. They had it in the shop for two weeks and replaced a minor switch and said everything was fine. The solar...
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ID
#3973699 Review #3973699 is a subjective opinion of poster.
Cons
  • Not responsive to warranty repairs
Loss
$10000
Preferred solution
Price reduction

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New Reviewer

Worst rv dealer in america lazydays rv loveland CO

I purchased a 2022 new Thor Motorhome and went to loveland to get it wasnt cleaned they showed use all the unit left there got home after 4 hr drive went to set it up breakers kept breaking slides wont come out fans in electrical cabnet wouldnt shut of electrical night...
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ID
#3878710 Review #3878710 is a subjective opinion of poster.
Location
Scottsbluff, Nebraska
Cons
  • Worst dealership ever all about the money
Loss
$267
Preferred solution
Full refund

Bait and switch after one day!

Lazydays RV Center - Bait and switch after one day!
Lazydays RV Center - Bait and switch after one day!
This people sent me an agreement to purchase for a price and after having all trades and price negotiated they bait and switch for 20K more next day when I asked for a 1K discount; they should be reported to the authorities. Don't do business with Baris Rodríguez or his manager. See below images I'm not laying this people are bad.

User's recommendation: Secure your deal or you’ll be.

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1 comment
#2205413

We're so sorry we have let you down with this experience, this isn't what we want for any of our customers. We want to know more about where we went wrong and how we can make things right, if you can, please forward your contact information to customerexperience@lazydays.com and we will have someone reach out to you, thank you. -Regards

ID
#3716490 Review #3716490 is a subjective opinion of poster.
Location
Hollywood, Florida

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New Reviewer

I purchased a defective new coachman beyond

my salesman Jordan sold me a coachman beyond that had a defective firefly gauge. He did not do a complete check of the new vehicle I bought. I called for help with them saying all the right things but doing nothing. i went to firefly where you can never talk to a...
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1 comment
#2202966

We're sorry we let you down with this experience, this is not what we want for any our customers. We want to know more about where we went wrong and what we can do to help.

If you can, please forward your contact information to customerexperience@lazydays.com and we will reach out to you.

Thank you. -Regards

ID
#3657536 Review #3657536 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$1000
Preferred solution
Let the company propose a solution

I recently bought a used RV from lazy days and after being in it for 2 months it rained and then the complete trailer was covered in termites I called lazy day they basically told me to go get bent so

so I'm going to post I'm going to stand outside their store I'm going to hold up signs I already called the States attorney I called Shannon bacon I'm just going to keep going on and on and on because I'm on disability I don't have a job I ain't I was hoping that somebody at lazy days would be all right Mr Reese will try and help you through this but I didn't get none of that all I got was get bent

User's recommendation: No no way.

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ID
#3636107 Review #3636107 is a subjective opinion of poster.
Location
Valrico, Florida

Warranty Service, do not want to handle

Lazydays, cancels a 6 month waiting service date ,than 2 days before service cancels my date ; saying to busy go take somewhere else. Also said I did not send the recall letter in to them. Just excuses. Going threw the telephone wait , not there call back-go thru your...
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ID
#3498000 Review #3498000 is a subjective opinion of poster.
Location
Palm Harbor, Florida

Worst Service Department EVER!

LazyDays Tampa. Waited 2 months for service appointment. Finally got in March of 2021. Three weeks later they had not looked at coach. We pulled the coach for our summer vacation and rescheduled for November. Returned Beginning of November 2021. Coach sat until 1 week...
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ID
#3389510 Review #3389510 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • Service
New Reviewer

Price change after placing order and camper already on assembly line.

Ordered camper that was already on assembly line and they would add my options. Sign form saying price could change and could opt out if I didnt agree with new price. After 3 1/2 months the sales rep emailed and said camper was in but we needed to talk. Called him and...
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ID
#3304557 Review #3304557 is a subjective opinion of poster.
Location
Loganville, Georgia
New Reviewer

False Statements on New RV Purchase

In May of 2021 we ordered a new Nexus Ghost 34DS. The order was placed with the assistance of a sales person at Lazydays and the utilization of the Nexus Website for ordering a new coach. The coach was supposed to have a vessel sink, chrome trim on bottom of exterior...
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ID
#3270737 Review #3270737 is a subjective opinion of poster.
Location
Jacksonville, Florida
Preferred solution
Deliver product or service ordered
New Reviewer

Almost 4 month no title no plates now they want more money

almost 4 months no plates no title and now they want more money i paid every thing up front we all agreed at signing have had camper back to dealer four times knoxville te
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ID
#3257753 Review #3257753 is a subjective opinion of poster.
Location
Knoxville, Tennessee
Service
Lazydays Rv Center Sales Representative
Preferred solution
Full refund

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Scammed On Maintenance

Lazydays RV Center - Scammed On Maintenance
Update by user Jan 14, 2022

Update 1/14/22 - No change, company has ignored multiple emails and has made no effort to resolve issues

Original review posted by user Dec 15, 2021
We bought our travel trailer used from Lazy Days in August 2021. When we went to pick it up none of the maintenance items were taken care of, so they had a tech rushing to finish everything for us. We purchased a $4000 maintenance plan and were assured that all maintenance would be covered except for a small co-pay. We returned the camper after 3 days with an extensive list of repairs, and have had to bring it back several times since for repairs (It is now December). They continually tell us there is nothing wrong despite obvious issues on the camper. We assumed that with the maintenance plan it would be easy to get repairs. Some of the few items they have repaired have already failed again. We also discovered that the trailer was sold to us with the incorrect tires. They were rated for a trailer about 800lbs lighter than ours, so we had a blow out on the interstate. Overall we are highly disappointed with the service at Lazydays. We feel that we were scammed on the maintenance plan, and we were sold a camper with dangerous maintenance issues that Lazy days has refused to take responsibility for.

User's recommendation: Only Purchase here if you are accepting the camper as-is. Do not purchase the maintenance plan.

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ID
#3161387 Review #3161387 is a subjective opinion of poster.
Location
Nashville, Tennessee
Pros
  • Clean facility
Cons
  • No customer service after purchase
  • False advertisement
  • How we were treated after the sale
Loss
$8000
Preferred solution
Full refund
New Reviewer

Customer service of service department

We have had are travel Trailor in for service for 10 days, the antenna was not working from the factory. We expressed we needed our camper back for Thanksgiving. The service department representative said no problem. The camper is 3 months old, and covered by the...
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ID
#3089347 Review #3089347 is a subjective opinion of poster.
Location
New Port Richey, Florida
Pros
  • Service department customer service
  • Sales
Cons
  • Service dept customer service
  • Excuses
  • Sales
Loss
$120
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Horrible Customer Service

Had my RV scheduled for an appointment for two months finally drop my RV off at the HOUSTON location which is actually in Waller Texas when I dropped it off went through everything in which I had already emailed them all the problems edit this time the store manager Bubba informed me they would look at it in two weeks and let me know where we were at. This was already a bad start, they add my RV for over four weeks didnt do the bodywork gray barely fixed anything and said that they needed to order parts a month later I found out they hadnt even ordered a parts and still to this day I do not know when I will go back and get the stuff to fix since they will not return multiple emails and phone calls. I even called corporate and spoke with a nice lady on the phone that assured me one of the corporate leaders would get in contact with me in which they didnt and I got responded to with the email from Bubba the same person at the HOUSTON store Ive been Having all the problems with. Upon further investigation it looks like a lot of people have expressed the same issues and problems with lazy days that I have been having on the forums. At this point just want them to finish what they started and I will get national indoor RV Center a reputable company to finish the work.on

User's recommendation: Dont use them.

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ID
#2984574 Review #2984574 is a subjective opinion of poster.
Cons
  • Incompetent service work
  • No customer service and no one calls you back
Preferred solution
Deliver product or service ordered

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